The Town Jewels - Term and conditions / returns
The Town Jewels -
Terms and Conditions & Returns

We only ship to UK mainland addresses with confirmed paypal addresses.
We accept returns in the original unworn condition, within 14  days of receipt.
Return must be with the gift packaging provided (gift pouch or box).
Our address for returns is:

Zoe Hewitt
PO Box 95
EX20 9AP 

We recommend tracked delivery is used. Please note that Royal Mail do not insure any jewellery against loss or damage, unless sent using Special Delivery.

We send all our jewellery from the website via either first class, first class signed for, or Special Delivery.

We reserve the right to choose which delivery method we use. We choose the most suitable for the value of item, and address to which it is to be sent to.

We don't use second class, as we want you to receive your order as soon as reasonably possible.

We dispatch either the same or next day. (Unless otherwise stated).

We always make sure we  provide a great service to all customers, and to comply with  EU Legislation, we now provide a link to the ODR, Online Dispute Resolution Service, in the extremely unlikely event that a problem could not be rectified.

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